Shipping policy
At Yafé, we want your skincare to reach you quickly and safely. Here's everything you need to know about how we ship your order.
Order Processing
- Orders are processed within [1–2] business days of confirmation (Monday–Saturday, excluding public holidays).
- You will receive an order confirmation via [email/SMS/WhatsApp] once your order is placed, and a shipping confirmation with tracking details once it's dispatched.
- Orders placed on Sundays or public holidays will begin processing the next business day.
Delivery Timelines
Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, courier delays, or unforeseen circumstances beyond our control.
Delayed, Lost, or Missing Orders
If your order hasn't arrived within the estimated delivery window, please reach out to us at wecare@yafe.in or 7814459329 with your order number, and we'll investigate with our courier partner and keep you updated.
Damaged or Incorrect Items on Arrival
If your package arrives damaged, tampered with, or you've received the wrong product, please:
- Do not use the product.
- Email us at wecare@yafe.in within 24 hours of delivery with your order number and clear photos/videos of the product, packaging, and shipping label.
- We'll arrange a replacement or refund once verified — see our Return & Refund Policy below for details.
