Refund policy

We want you to love your Yafé products. Because skincare is a personal-care category, our return policy is designed to balance your peace of mind with the hygiene and safety standards required for cosmetic products.

Our Return Window

You may request a return or replacement within 2 days of delivery, only under the following conditions:

  • The product received is defective or leaking.
  • You received the wrong product (different from what you ordered)
  • The product's outer seal/packaging was tampered with or broken at the time of delivery
  • The item is expired or close to its expiry date on arrival

What Cannot Be Returned

To maintain hygiene and safety standards for all our customers, the following cannot be returned or exchanged:

  • Products that have been opened, used, or have a broken safety seal.
  • Products without original packaging, invoice, or with missing labels
  • Change-of-mind returns (e.g., "didn't suit my skin," "didn't like the fragrance") — we recommend checking the full ingredient list as we currently cannot accept returns once a product has been opened.

How to Request a Return

  1. Email wecare@yafe.in or WhatsApp 7814459329 within [2] days of delivery with:
    • Order number
    • Reason for return
    • Photos/videos of the product and packaging (required for damage, defect, or wrong-item claims)
  2. Our team will review your request within [24–48 hours] and confirm the next steps.
  3. If approved, we'll arrange a reverse pickup or ask you to ship the item back to us at [return address].

Refunds

  • Once we receive and inspect the returned product, we'll notify you of the approval or rejection of your refund.
  • Approved refunds are processed within [10–15] business days to your original payment method.
  • Shipping charges (if any were paid) are non-refundable, except in cases where Yafé sent a damaged, defective, or incorrect item.

Order Cancellations

  • Orders can be cancelled before dispatch by contacting us at wecare@yafe.in and 7814459329. Once an order has been shipped, it cannot be cancelled, but you may initiate a return upon delivery as per the policy above.
  • Prepaid orders cancelled before dispatch will be refunded in full within [10-15] business days.

Contact Us

For any questions about shipping, returns, or refunds, reach out to: 📧wecare@yafe.in 📞 7814459329🕐 [support hours, e.g., Mon–Sat, 10 AM – 6 PM]